Return & Refund Policy
Return & Refund Policy
At AURNVIE, we want our customers to have a positive shopping experience. If you need to return an item, please contact us before sending anything back.
How to Request a Return
To request a return, please contact:
Email: reap-jollity.5o@icloud.com
Please include your order number and a brief explanation of your return request. We may also request photographs or other information when necessary to evaluate the issue.
Please do not send products back before contacting us and receiving return instructions.
Return Address
Approved returns should be sent to:
AURNVIE Returns
2333 Florence St
Aurora, CO 80010
United States
Condition of Returned Items
Returned products should generally be:
- Unused and unworn
- In their original condition
- With original packaging and accessories, where applicable
- Free from damage caused by the customer
Items that have been used, damaged, altered, or returned without prior authorization may not qualify for a refund.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us at reap-jollity.5o@icloud.com as soon as possible.
Please provide your order number and photographs of the product and packaging so we can review the issue and determine an appropriate resolution.
Refunds
Once an approved return has been received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will generally be issued to the original payment method.
The time required for the refunded amount to appear in your account may depend on your payment provider or financial institution.
Return Shipping Costs
Unless the return is due to an incorrect, defective, or damaged item, return shipping costs may be the responsibility of the customer.