FAQ
Frequently Asked Questions
How long does it take to process my order?
Orders are typically processed and dispatched within 3–5 business days.
How long does delivery take?
Estimated delivery times after dispatch are:
Europe: 10–20 days
United States: 10–15 days
Actual delivery times may vary depending on the carrier, customs, weather, holidays, and destination.
Will I receive tracking information?
Tracking information may be provided after your order has been dispatched when tracking is available.
Can I return an item?
If you need to return an item, please contact us at reap-jollity.5o@icloud.com before sending the product back.
Where should I send an approved return?
Approved returns should be sent to:
AURNVIE Returns
2333 Florence St
Aurora, CO 80010
United States
Please contact us first for return instructions.
What if I receive a damaged or incorrect item?
Please contact reap-jollity.5o@icloud.com and provide your order number and photographs of the item and packaging. We will review the issue and assist you with an appropriate resolution.
How can I contact AURNVIE?
You can contact us by email: